2011年下半年軟考中級(jí)系統(tǒng)集成項(xiàng)目管理工程師綜合知識(shí)真題答案與解析：

●A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（72）.
（72）
A．Tell the customer that he will not address any problems
B．Tell the customer that the problem is not sufficiently defined to company to a solution
C．Collect as much information on the problem without committing hiscompany to a solution
D．Give the customer a range of solutions that might be acceptable to his company
信管網(wǎng)解析：
項(xiàng)目經(jīng)理被調(diào)用來與客戶的非正式會(huì)議和問題提出。這個(gè)問題有項(xiàng)目經(jīng)理所在的公司產(chǎn)生重大影響，但客戶要追求solutionat會(huì)議上，項(xiàng)目經(jīng)理應(yīng)該（72）。
（72）
A.Tell客戶，他不會(huì)解決任何問題
B.Tell，這個(gè)問題是沒有充分定義為公司的解決方案的客戶
C.Collect上的問題，而不犯hiscompany來解決盡可能多的信息
D.Give客戶一個(gè)范圍，或許可以被接受，他的公司的解決方案
信管網(wǎng)參考答案：C