在進(jìn)行項(xiàng)目質(zhì)量控制時(shí)，統(tǒng)計(jì)方法強(qiáng)調(diào)一切用數(shù)據(jù)說(shuō)話，而（ ）則主要用事實(shí)說(shuō)話，靠“靈感”發(fā)現(xiàn)新思想、解決新問(wèn)題。
A．帕累托圖
B．樹(shù)狀圖
C．相互關(guān)系圖
D．親和圖

某項(xiàng)目質(zhì)量管理員希望采用一些有助于分析問(wèn)題發(fā)生原因的工具，來(lái)幫助項(xiàng)目組對(duì)各出現(xiàn)的質(zhì)量問(wèn)題進(jìn)行預(yù)測(cè)并制訂應(yīng)對(duì)措施，以下工具中，能夠滿足其需要的是（ ）。
A．控制圖
B．流程圖
C．樹(shù)狀圖
D．活動(dòng)網(wǎng)絡(luò)圖

在項(xiàng)目管理中經(jīng)常需要在成本與進(jìn)度之間做出權(quán)衡，盡管聘用高級(jí)程序員的花費(fèi)要比初級(jí)程序員高得多，卻可以獲得更高的生產(chǎn)效率。如果項(xiàng)目經(jīng)理在編制項(xiàng)目質(zhì)量計(jì)劃時(shí)，希望確定聘用高級(jí)程序員和初級(jí)程序員的最佳人數(shù)比例，同時(shí)還要明確質(zhì)量標(biāo)準(zhǔn)以及達(dá)到標(biāo)準(zhǔn)的最佳方法，最適合采用的方法是（ ）。
A．基準(zhǔn)比較
B．效益/成本分析
C．實(shí)驗(yàn)設(shè)計(jì)
D．質(zhì)量成本分析

The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（  ）.
A．Periodic project reports, periodic visits to the customer, and telephonic exchanges
B．Subordinates, project team members, and the project sponsor
C．One-time reports, weekly reports, and monthely reports
D．The telephone, facsimile, and data transmission

A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（  ）.
A．Tell the customer that he will not address any problems
B．Tell the customer that the problem is not sufficiently defined to company to a solution
C．Collect as much information on the problem without committing hiscompany to a solution
D．Give the customer a range of solutions that might be acceptable to his company

The project schedule is more than a document that lays out the activities over time to representthe time dimension of the project, it is a management tool to be used for decision making. As such , the schedule is used bythe roject management team to（  ）.
A．Measure, delay, record, distribute , analyze, and direct
B．Plan, schedule, monitor, control, report, and forecast
C．Promote, highlight, monitor, control, forecast, and report
D．Emphasize, visualize, analyze, conceptualize, report and record