1、 The project manager must maintain an effective communication link with the customer’s satisfaction with the progress of the project. The projectmanager maintains this link through（  ）.

A．Periodic project reports, periodic visits to the customer, and telephonic exchanges

B．Subordinates, project team members, and the project sponsor

C．One-time reports, weekly reports, and monthely reports

D．The telephone, facsimile, and data transmission

信管網(wǎng)參考答案：A

項目經(jīng)理必須與客戶對項目進(jìn)度的滿意程度保持有效的溝通聯(lián)系。projectmanager通過（）維護(hù)此鏈接。

A、 定期項目報告、定期拜訪客戶和電話交流

B、 下屬、項目團(tuán)隊成員和項目發(fā)起人

C、 一次性報告、每周報告和每月報告

D、 電話、傳真和數(shù)據(jù)傳輸

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2、 A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solutionat the meeting, The project manager should（  ）.

A．Tell the customer that he will not address any problems

B．Tell the customer that the problem is not sufficiently defined to company to a solution

C．Collect as much information on the problem without committing hiscompany to a solution

D．Give the customer a range of solutions that might be acceptable to his company

信管網(wǎng)參考答案：C

項目經(jīng)理被召集到一個與客戶的非正式會議上，并提出了一個問題。這個問題對項目經(jīng)理所在的公司有重大影響，但是客戶希望在會議上尋求解決方案，項目經(jīng)理應(yīng)該（）。

A、 告訴客戶他不會解決任何問題

B、 告訴客戶問題的定義不充分，公司無法提供解決方案

C、 收集盡可能多的關(guān)于這個問題的信息，而不要求公司提供解決方案

D、 為客戶提供一系列公司可以接受的解決方案

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