第72題： The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
B. the business requirements
C. the business environment
D. the improvement activities
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第73題： （）is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
B. Significant Change
C. Standard Change
D. Regular Change
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第74題： The （） is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.
A. Quality Management Center
B. Monitor Console
C. Development Center
D. Service Desk
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