第69題： （）標準提出了運行維護服務能力模型。
A.《信息技術服務運行維護第1部分：通用要求》
B.《信息技術服務運行維護第2部分：交付規(guī)范》
C.《信息技術服務運行維護第3部分：應急響應規(guī)范》
D.《信息技術服務運行維護第4部分：數(shù)據(jù)中心服務要求》
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第70題： 我國法律規(guī)范分為法律、行政法規(guī)、地方性法規(guī)、自治條例和單行條例。合同法屬于()。
A.自治條例
B.地方性法規(guī)
C.行政法規(guī)
D.法律
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第71題： The main steps of IT strategic planning do not include ().
A. identify opportunities
B. business analysis
C. causal analysis
D. evaluate the current system
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第73題： （）is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
B. Significant Change
C. Standard Change
D. Regular Change
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第74題： The （） is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.
A. Quality Management Center
B. Monitor Console
C. Development Center
D. Service Desk
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第75題： The service measurement metrics do not include ().
A.function metrics
B.technology metrics
C.process metrics
D.service metrics
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