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軟題庫 學(xué)習(xí)課程
試卷年份2020年下半年
試題題型【單選題】
試題內(nèi)容

The （） is the primary point of contact for users when there is a service disruption, for Service Requests, or even for some categories of Request for Change.
A. Quality Management Center
B. Monitor Console
C. Development Center
D. Service Desk

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相關(guān)試題

第71題： The main steps of IT strategic planning do not include ().
A. identify opportunities
B. business analysis
C. causal analysis
D. evaluate the current system
答案解析與討論：m.xiexiliangjiufa.com/st/5016326998.html

第72題： The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
B. the business requirements
C. the business environment
D. the improvement activities
答案解析與討論：m.xiexiliangjiufa.com/st/5016426357.html

第73題： （）is pre-authorized by Change Management that has an accepted and established procedure to provide a specific change requirement.
A. Emergency Change
B. Significant Change
C. Standard Change
D. Regular Change
答案解析與討論：m.xiexiliangjiufa.com/st/5016525277.html

第75題： The service measurement metrics do not include ().
A.function metrics
B.technology metrics
C.process metrics
D.service metrics
答案解析與討論：m.xiexiliangjiufa.com/st/501679608.html



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