A project manager is reviewing a status report that shows a schedule delay and cost overruns. This report must be presented to the steering committee in two weeks. From past experience, the project manager knows which stakeholders will be very difficult, what should the project manager do?

項(xiàng)目經(jīng)理正在審查狀態(tài)報(bào)告，該報(bào)告顯示進(jìn)度延遲和成本超支，該報(bào)告必須在兩周內(nèi)提交給指導(dǎo)委員會(huì)，根據(jù)過(guò)去的經(jīng)驗(yàn)，項(xiàng)目經(jīng)理知道哪些相關(guān)方會(huì)很挑剔，項(xiàng)目經(jīng)理應(yīng)該怎么做？

A.meet with difficult stakeholders to explain the reasons for the delays and cost overrun與挑剔的相關(guān)方開(kāi)會(huì)，解釋延遲和成本超支的原因

B.Collect additional details from the project team to clarify the reasons for the delay and cost overruns收集項(xiàng)目團(tuán)隊(duì)的其他詳細(xì)信息，以澄清延遲和成本超支的原因

C.Quickly identify corrective actions that can be implemented to improve the status report快速識(shí)別可以實(shí)施的糾正措施，以改進(jìn)狀態(tài)報(bào)告

D.Contact management to seek help with dealing with the difficult stakeholders聯(lián)系管理層尋求如何與挑剔的相關(guān)方打交道的幫助

信管網(wǎng)參考答案：B

信管網(wǎng)解析：

B是參考答案。問(wèn)題解決流程中需要收集詳細(xì)信息，理解根本原因，然后識(shí)別應(yīng)對(duì)措施。在實(shí)施A或C之前應(yīng)該首先做B，全面理解問(wèn)題本身。參考問(wèn)題解決流程9.6.2.2