A project manager working on a straightforward project receives repeated complaints from the site manager about the quality of the design team’s construction drawings. The project manager wants to identify possible actions to ensure that this problem will not recur. What should the project manager do first?

從事一個(gè)直接項(xiàng)目的項(xiàng)目經(jīng)理收到現(xiàn)場(chǎng)經(jīng)理關(guān)于設(shè)計(jì)團(tuán)隊(duì)施工圖紙質(zhì)量的反復(fù)投訴，項(xiàng)目經(jīng)理希望確定可能的行動(dòng)，以確保不再發(fā)生這個(gè)問(wèn)題，項(xiàng)目經(jīng)理首先應(yīng)該怎么做？

A.Review the quality reports審查質(zhì)量報(bào)告B.B.Conduct a quality audit 開(kāi)展質(zhì)量審計(jì)

C.Perform a root cause analysis執(zhí)行根本原因分析

D.Create and analyze a causal-and-effect diagram創(chuàng)建并分析因果圖

信管網(wǎng)參考答案：C

信管網(wǎng)解析：

C是參考答案。根本原因分析是管理質(zhì)量的工具，用于識(shí)別問(wèn)題的根本原因并解決問(wèn)題。消除所有根本原因可以杜絕問(wèn)題再次發(fā)生。參考章節(jié)8.2.2.2。B質(zhì)量審計(jì)主要用于識(shí)別問(wèn)題或良好的實(shí)踐。D因果圖有助于識(shí)別根本原因，但是題干同時(shí)強(qiáng)調(diào)確保不再發(fā)生這個(gè)問(wèn)題。C選項(xiàng)更加契合題干。