系統(tǒng)規(guī)劃與管理師英語常見單詞匯總

IT Service -IT 服務(wù)

Service Level Agreement (SLA)  服務(wù)級別協(xié)議

Planning and Design -規(guī)劃設(shè)計(jì)

Service Content  -服務(wù)內(nèi)容

Continuousity  -連續(xù)性

Availability  -可用性

Service Capability  -服務(wù)能力

Service Cost  -服務(wù)成本

Service Quality- 服務(wù)質(zhì)量

Total cost of ownership (Tco)總體擁有成本

Service Design-服務(wù)設(shè)計(jì)

Service Catalog-服務(wù)目錄

Service Model -服務(wù)模式

Service Process服務(wù)過程-

Service Element-服務(wù)要素

Service Cost Assessment-服務(wù)成本評估

Operational Level Agreement(OLA)-運(yùn)營級別協(xié)議

Underpinning Contract (UC)-支持合同

Service Requirement ldentification-服務(wù)需求識別

Service Catalog Management- 服務(wù)目錄管理

Service Level Requirement-服務(wù)級別需求

Service Mode Design- 服務(wù)模式設(shè)計(jì)

Service Level Design-服務(wù)級別設(shè)計(jì)

Personnel Element Design-人員要素設(shè)計(jì)

Process Element Design-過程要素設(shè)計(jì)

Technical Element Design-技術(shù)要素設(shè)計(jì)

Resource Element Design-資源要素設(shè)計(jì)

Service Cost-服務(wù)成本

Service Quality Management Plan- 服務(wù)質(zhì)量管理計(jì)劃

Plan-Do-Check-Act(PDCA)-策劃-實(shí)施-檢査-改進(jìn)

Service Transition- 服務(wù)過渡

Service Operation- 服務(wù)運(yùn)營

Service lmprovement-服務(wù)改進(jìn)

Mean Time Between Failures (MTBF)-平均無故障時(shí)間

Mean Time To Repair (MTTR)平均修復(fù)時(shí)間

Service Interruption-服務(wù)中斷

Service Desk-服務(wù)臺

Incident-事件

Problem-問題

Change-變更

Release-版本/發(fā)布

Configuration ltem(Cl)-配置項(xiàng)

Knowledge Management-知識管理

Service Report-服務(wù)報(bào)告

Business Service Catalog-業(yè)務(wù)服務(wù)目錄

Technical Service Catalog-技術(shù)服務(wù)目錄

Service Acceptance-服務(wù)驗(yàn)收

Service Delivery- 服務(wù)交付

Service support- 服務(wù)支持

Service Management-服務(wù)管理