小編近日在找系統(tǒng)規(guī)劃與管理師教程的時候，看到的教程的“外貌”跟以前不一樣，嚇得我還以為系統(tǒng)規(guī)劃與管理師教程改版了，仔細一看才發(fā)現(xiàn)，出版日期還是2017年，原來只是這次印刷之后改了個封面而已，并不是教程改版，2022年系統(tǒng)規(guī)劃與管理師教程仍然沿用2017年出版的《系統(tǒng)規(guī)劃與管理師教程》

《系統(tǒng)規(guī)劃與管理師教程》購買【點擊購買】

《系統(tǒng)規(guī)劃與管理師教程》課程講解【點擊試聽】

2022年系統(tǒng)規(guī)劃與管理師教程新舊教程封面對比

2022年系統(tǒng)規(guī)劃與管理師教程基本信息

定價：59元

印次：1-10

ISBN：9787302476160

出版日期：2017.08.01

作者：崔靜 主編 賈璐、譚志彬、彭曉楠 副主編

2022年系統(tǒng)規(guī)劃與管理師教程圖片

2022年系統(tǒng)規(guī)劃與管理師教程目錄

第1章 信息系統(tǒng)綜合知識·················1

1.1 信息的定義和屬性·················1

1.1.1 信息的基本概念·················1

1.1.2 信息的定量描述·················2

1.1.3 信息的傳輸模型·················3

1.1.4 信息的質量屬性·················4

1.2 信息化·················4

1.2.1 信息化的含義·················4

1.2.2 我國信息化發(fā)展現(xiàn)狀·················6

1.2.3 國家信息化發(fā)展戰(zhàn)略綱要·················6

1.2.4 兩化融合·················7

1.2.5 電子政務·················9

1.2.6 電子商務·················11

1.2.7 企業(yè)信息化·················19

1.3 信息系統(tǒng)·················23

1.3.1 信息系統(tǒng)定義·················23

1.3.2 信息系統(tǒng)的生命周期·················24

1.3.3 信息系統(tǒng)常用的開發(fā)方法·················25

1.3.4 信息系統(tǒng)總體規(guī)劃·················27

1.4 IT戰(zhàn)略·················30

1.4.1 IT戰(zhàn)略的內涵·················30

1.4.2 IT戰(zhàn)略的意義·················31

1.4.3 IT戰(zhàn)略規(guī)劃方法·················32

第2章 信息技術知識·················34

2.1 軟件工程·················34

2.1.1 軟件需求分析與定義·················34

2.1.2 軟件設計、測試與維護·················34

2.1.3 軟件質量保證及質量評價·················35

2.1.4 軟件配置管理·················35

2.1.5 軟件過程管理·················36

2.1.6 軟件開發(fā)工具·················36

2.1.7 軟件復用·················36

2.2 面向對象系統(tǒng)分析與設計·················37

2.2.1 面向對象的基本概念·················37

2.2.2 統(tǒng)一建模語言與可視化建?！ぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁぁ?9

2.2.3 面向對象系統(tǒng)分析·················40

2.2.4 面向對象系統(tǒng)設計·················40

2.3 應用集成技術·················40

2.3.1 數據庫與數據倉庫技術·················40

2.3.2 Web Services技術·················41

2.3.3 JavaEE架構·················41

2.3.4 NET架構·················42

2.3.5 軟件中間件·················42

2.4 計算機網絡技術·················43

2.4.1 網絡技術標準、協(xié)議與應用·················43

2.4.2 網絡分類、組網和接入技術·················47

2.4.3 網絡服務器和網絡存儲技術·················50

2.4.4 綜合布線和機房工程·················51

2.4.5 網絡規(guī)劃、設計與實施·················52

2.4.6 網絡安全及其防范技術·················53

2.4.7 網絡管理·················54

2.5 新一代信息技術·················55

2.5.1 大數據·················55

2.5.2 云計算·················58

2.5.3 物聯(lián)網·················61

2.5.4 移動互聯(lián)網·················64

第3章 信息技術服務知識·················69

3.1 產品、服務和信息技術服務·················69

3.1.1 產品·················69

3.1.2 服務·················70

3.1.3 信息技術服務·················70

3.2 運維、運營和經營·················71

3.2.1 運維·················71

3.2.2 運營·················73

3.2.3 經營·················74

3.3 IT治理·················78

3.4 IT服務管理·················80

3.4.1 傳統(tǒng)管理方式·················80

3.4.2 體系化管理方式·················80

3.5 項目管理·················83

3.5.1 單項目管理·················84

3.5.2 項目群管理·················86

3.6 質量管理理論·················90

3.6.1 質量管理發(fā)展歷史·················90

3.6.2 質量管理常見理論方法·················92

3.6.3 質量管理過程·················94

3.6.4 質量管理工具·················98

3.7 信息安全管理·················102

3.7.1 信息安全管理體系、知識和活動·················102

3.7.2 信息安全等級保護知識·················104

第4章 IT服務規(guī)劃設計·················107

4.1 概述·················107

4.2 IT服務規(guī)劃設計活動·················108

4.2.1 規(guī)劃設計的活動·················108

4.2.2 關鍵成功因素·················109

4.3 服務目錄管理·················109

4.3.1 設計服務目錄的目的·················110

4.3.2 服務目錄設計活動·················111

4.3.3 關鍵成功因素·················112

4.3.4 參考實例·················112

4.4 服務級別協(xié)議·················113

4.4.1 服務級別協(xié)議介紹·················113

4.4.2 服務級別協(xié)議內容·················114

4.5 服務需求識別·················116

4.5.1 服務需求識別的目的·················117

4.5.2 服務需求識別的活動·················117

4.5.3 關鍵成功因素·················119

4.6 服務方案設計·················119

4.6.1 服務模式設定·················120

4.6.2 服務級別設定·················121

4.6.3 人員要素設計·················123

4.6.4 資源要素設計·················128

4.6.5 技術要素設計·················132

4.6.6 過程要素設計·················134

第5章 IT服務部署實施·················148

5.1 概述·················148

5.1.1 目標與定位·················148

5.1.2 作用與收益·················149

5.2 IT服務部署實施要素·················150

5.2.1 人員要素部署實施·················150

5.2.2 資源要素部署實施·················150

5.2.3 技術要素部署實施·················152

5.2.4 過程要素部署實施·················157

5.3 IT服務部署實施方法·················158

5.3.1 IT服務部署實施計劃·················158

5.3.2 IT服務部署實施執(zhí)行·················163

5.3.3 IT服務部署實施驗收·················174

第6章 IT服務運營管理·················179

6.1 概述·················179

6.2 人員要素管理·················179

6.2.1 人員儲備與連續(xù)性管理·················180

6.2.2 人員能力評價與管理·················181

6.2.3 人員績效管理·················182

6.2.4 人員培訓計劃執(zhí)行·················184

6.3 資源要素管理·················185

6.3.1 工具管理·················185

6.3.2 知識管理·················186

6.3.3 服務臺管理與評價·················189

6.3.4 備品備件管理·················191

6.4 技術要素管理·················191

6.4.1 技術研發(fā)規(guī)劃·················191

6.4.2 技術研發(fā)預算·················192

6.4.3 技術成果的運行與改進·················192

6.5 過程要素管理·················194

6.5.1 服務級別管理·················194

6.5.2 服務報告管理·················195

6.5.3 事件管理·················196

6.5.4 問題管理·················197

6.5.5 配置管理·················198

6.5.6 變更管理·················198

6.5.7 發(fā)布管理·················198

6.5.8 安全管理·················199

6.5.9 連續(xù)性和可用性管理·················199

6.5.10 容量管理·················200

6.6 常見運營管理關鍵考核指標·················200

6.7 常見監(jiān)控內容·················201

第7章 IT服務持續(xù)改進·················205

7.1 概述·················205

7.2 服務測量·················207

7.2.1 服務測量的目標·················207

7.2.2 服務測量的活動·················207

7.2.3 服務測量的關鍵成功因素·················211

7.3 服務回顧·················211

7.3.1 服務回顧目標·················211

7.3.2 服務回顧活動·················211

7.3.3 服務回顧關鍵成功因素·················213

7.4 服務改進·················213

7.4.1 服務改進目標·················213

7.4.2 服務改進活動·················213

7.4.3 關鍵成功因素·················216

第8章 監(jiān)督管理·················219

8.1 概述·················219

8.2 IT服務質量管理·················219

8.2.1 IT服務質量評價模型·················219

8.2.2 IT服務評價指標·················220

8.2.3 常見運維服務質量管理活動·················232

8.3 IT服務風險管理·················234

8.3.1 風險管理計劃·················235

8.3.2 風險識別·················235

8.3.3 風險定性分析·················237

8.3.4 風險定量分析·················238

8.3.5 風險處置計劃·················238

8.3.6 風險監(jiān)控·················239

8.3.7 風險跟蹤·················240

第9章 IT服務營銷·················243

9.1 業(yè)務關系管理·················243

9.1.1 客戶關系管理·················243

9.1.2 供應商關系管理·················245

9.1.3 第三方關系管理·················247

9.2 IT服務營銷過程·················248

9.3 IT服務項目預算、核算和結算·················252

9.3.1 IT服務項目預算·················253

9.3.2 IT服務項目的核算·················255

9.3.3 IT服務項目結算·················256

9.3.4 衡量項目效益的指標·················256

9.4 IT服務外包收益·················257

第10章 團隊建設與管理·················261

10.1 IT服務團隊的特征·················261

10.2 IT服務團隊建設周期·················261

10.2.1 組建期·················262

10.2.2 風暴期·················264

10.2.3 規(guī)范期·················266

10.2.4 表現(xiàn)期·················267

10.3 IT服務團隊管理·················268

10.3.1 目標管理·················269

10.3.2 激勵管理·················273

10.3.3 執(zhí)行管理·················275

10.3.4 人員發(fā)展管理·················276

第11章 標準化知識與IT服務相關標準·················285

11.1 標準化知識·················285

11.1.1 標準相關概念·················285

11.1.2 標準的分類·················286

11.1.3 國家標準制定階段和流程·················288

11.2 IT服務國際標準·················289

11.2.1 ISO/IEC20000系列標準·················289

11.2.2 ISO/IEC27000系列標準·················290

11.2.3 ISO9000系列標準·················291

11.2.4 ISO/IEC38500標準·················291

11.2.5 ISO·················22301·················292

11.2.6 ITIL·················294

11.2.7 COBIT·················295

11.3 IT服務國家標準及行業(yè)標準·················297

11.3.1 ITSS標準體系·················297

11.3.2 GB/T29264-2012·················300

11.3.3 GB/T28827.1-2012·················304

11.3.4 GB/T28827.2-2012·················305

11.3.5 GB/T28827.3-2012·················306

11.3.6 SJ/T11564.4-2015·················307

11.3.7 SJ/T11445.2-2012·················309

11.3.8 SJ/T11565.1-2015·················310

11.3.9 SJ/T11435-2016·················311

11.3.10 SJ/T11623-2016·················313

11.3.11 ITSS運維能力成熟度模型·················317

第12章 職業(yè)素養(yǎng)與法律法規(guī)·················319

12.1 職業(yè)素養(yǎng)·················319

12.1.1 職業(yè)道德·················319

12.1.2 行為規(guī)范·················319

12.2 法律法規(guī)·················320

12.2.1 法律概念·················320

12.2.2 法律體系·················320

12.2.3 訴訟時效·················320

12.2.4 常用的法律法規(guī)·················321

12.2.5 刑法修正案(七)·················322

第13章 專業(yè)英語·················324

13.1 服務(Service)·················324

13.2 信息技術(Information Technology)·················324

13.3 信息技術服務(Information Technology Service)·················324

13.4 信息系統(tǒng)(Information System)·················325

13.5 業(yè)務流程(Business Process)·················325

13.6 面向信息技術的服務(IT-Oriented Service)·················325

13.7 基于信息技術的服務(IT-Driven Service)·················326

13.8 信息系統(tǒng)集成服務(Information System Integration Service)·················326

13.9 集成實施服務(Integration Implementation Service)·················326

13.10 運行維護服務(Operation Maintenance Service)·················326

13.11 運營服務(Operation Service)·················326

13.12 信息技術服務管理(Information Technology Service Management(ITSM))·················327

13.13 信息技術治理(Information Technology Governance)·················327

13.14 過程Process·················327

參考文獻·················329